Complaints Procedure

The Management committee is committed to providing the best possible support and service to its members and to the community.

Any comment relating to activities or work undertaken by the club whether positive or critical is welcome. If you wish to complain about any aspect of the club you should follow the procedures detailed below.

STAGE ONE

You should contact the Chairperson Sarah Langdon at the telephone number given below or write detailing the aspects of the service you are not satisfied with or the actions or omissions of the individual about whom you are complaining.

If you are unable to or are reluctant to contact the Chairperson you should telephone or write to the Treasurer whose contact details are given below.

Your complaint will be acknowledged as soon as possible but generally within 28 days.

Alternatively a meeting with the Chairperson and / or a member of the management committee may be proposed.

STAGE TWO

If you are dissatisfied with the outcomes of stage one or if you would like to meet with a member of the management committee, you should write to the Treasurer giving your reasons so that further investigations of your complaint may be made or a meeting arranged.

Additionally, you may after writing to the Treasurer and informing her of your intentions, attend the next management committee meeting when your complaint will be discussed. Actions will be agreed with you at the meeting and a written reply explaining the outcomes will be sent to you normally within 14 days of that meeting.

CONTACT DETAILS

Chairperson: Sarah Langdon

160 Monmouth Road

Dorchester

Dorset

DT1 2DH

Tel: 01305 757378

Treasurer: Gilly Steadman

32 Parkmead Road

Weymouth

Dorset

DT4 9AL

Tel: 01305 778032

This policy will be reviewed annually and is available via our website. www.a-stars.org.uk